1. Who We Are

One Route is operated by One Route PTE. LTD., a company registered in Singapore. We provide AI-powered tools and services to users globally.

2. What Information We Collect

We collect only the information necessary to provide and secure our services:

• Account Information: When you create an account, we collect your name, email address, and authentication credentials (which are stored in securely hashed form).
• Third-Party Authentication: If you log in via Google or GitHub, we receive basic profile information (such as your name and email) permitted by those platforms to authenticate your account.
• Content and Files: When you interact with our AI models, you may input text prompts or upload files (such as PDFs, Word documents, or images).
• Essential Technical Data: We automatically log basic technical data, such as IP addresses, essential session cookies, and system logs. This data is strictly used for security, abuse prevention, error tracking, and maintaining your login state. We do not use this data for advertising profiling.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and secure the One Route service.
• Authenticate your identity and manage your account.
• Process your prompts and files to deliver AI-generated results.
• Process subscription payments and comply with tax or accounting obligations.
• Marketing Communications: If you opt in, or where otherwise permitted by applicable law, we may send you marketing or product updates. You may unsubscribe at any time using the unsubscribe link in the email or by contacting us.

4. AI Processing & Content Handling

• Transient Processing: We do not intentionally maintain uploaded files or chat prompts as a user-facing permanent storage or chat history feature of the service. Limited technical processing, transient caching, logs, backups, or security records may still occur as necessary for operation, security, and legal compliance.
• Third-Party AI Providers: We transmit prompts and uploaded content to third-party AI providers solely to provide the requested functionality. The downstream handling of such data by those providers is subject to their own terms, systems, and privacy practices.

5. Data Sharing & Third-Party Services

We do not sell your personal data. We share your data only with categories of third-party service providers essential to operating our business:

• Cloud Infrastructure Providers: (e.g., Alibaba Cloud, AWS) for secure global hosting.
• AI Providers: Various third-party Large Language Model providers to process your inputs.
• Payment Processors: (e.g., Stripe) for secure subscription billing. We do not directly store your full credit card data.
• Authentication Providers: (e.g., Google, GitHub) if used for login.
• Email Delivery & Service Providers: To send transactional and optional marketing emails.

6. International Data Transfers

Your data may be processed in Singapore and other jurisdictions where our service providers maintain facilities. We do not control the privacy practices of third-party providers, and processing by them is subject to their own terms, infrastructure, and privacy practices.

7. Data Retention & Account Deletion

We retain your account information for as long as your account is active or as needed to provide you with the services.

Account Deletion: Upon a valid deletion request, we will take reasonable steps to delete or de-identify personal data from active systems, subject to backups, technical limitations, legal obligations, fraud prevention, payment records, and dispute resolution needs. Tax, payment, and legal dispute records may be retained longer as required by applicable law.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access certain personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and eligible personal data.
• Request a copy of certain personal data we hold, where applicable.

To exercise any of these rights, please contact us at the email provided below.

9. Children & Minors

You must be at least 13 years old to use the service. If you are under 18, you should use the service only with permission from a parent or legal guardian. If we learn we have collected personal data from a child under 13 without legally valid consent, we will take reasonable steps to delete that information.

10. Security

We implement reasonable technical and organizational access controls to protect your data, including encryption in transit where applicable (via HTTPS/TLS). However, no internet-based service is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this page, and we encourage you to review it periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: contact@1route.ai